Mamagayo support
Last updated: 2 October 2026
Questions, something not working, or feedback on a conversation? Email us and a person will read it.
Contact us
To help us fix it faster, include:
- The email address you signed up with
- Whether you use the iPhone app, the Android app or the website
- What you were doing, what you expected, and what happened instead
- A screenshot, if it shows the problem
Common questions
- The tutor cannot hear me. Check that Mamagayo has microphone permission in your device settings, and that no other app is using the microphone.
- I cannot sign in or reset my password. Use “Forgot password” on the sign-in page. If the email never arrives, check your spam folder, then write to us from the address on the account.
- Delete my account or my data. See how to delete your account. It also explains how to delete a single conversation or your voice recordings.
- What happens to my data? Read the Privacy Policy and the Terms of Service.
Report a problem with a conversation
If the tutor said something wrong, inappropriate or confusing, email us with the approximate date and the language you were practising. Please do not send audio or full transcripts unless we ask for them.